Customer Service Training Programs for Your Chicago Company
Providing excellent customer service should sit high on the priorities list for every company. However, sometimes what is practiced does not always align with the intended goal.
Our customer service training workshops work with your Chicago company to ensure that your employees consistently provide exemplary service to customers. Your reps will learn to visualize, plan, and execute so that your company’s goals become reality.
We will show your reps how to provide the type of customer service that creates repeat business from an existing customer base.
Our customer service workshops include:
- Role-playing exercises to reinforce techniques learned
- Personalized consultations with each representative
- Small class sizes
- Techniques based off of real-world experience in the Chicago marketplace
Customer Service Workshops to Develop the Client Base of your Chicago Business
Our customer service training programs include:
1.) Half-Day Seminar – Customer Service in An A.W.A.R.D. Winning Way 2.) Full-Day Seminar – From Complaints to Compliments: The Art of Redirection
HALF-DAY SEMINAR CUSTOMER SERVICE IN AN A.W.A.R.D. WINNING WAY
This program will provide your reps with the customer service training needed to lead conversations, communicate effectively, and deal with any customer response.Your customer service representatives will learn the following skills:
- Five techniques to build rapport between representatives and prospects
- Three ways make a strong first impression
- How to practice exemplary customer service at every contact point
- Four steps to handle difficult customers
- How to create loyal customers and build long-term relationships
- Seven solutions to generate positive word of mouth about your services
- How to leverage great customer service to gain a competitive advantage in your particular industry
- How to show the benefits of your product or service in comparison to the competition
FULL-DAY SEMINAR FROM COMPLAINTS TO COMPLIMENTS: THE ART OF REDIRECTION
In this seminar, your customer service representatives will learn the skills needed to build customer satisfaction. The customer service training techniques are applicable to every skill level, and also build from the techniques presented in the Half-Day Seminar.
Your customer sales representatives will learn the following techniques:
- How to exceed your expectations and go the extra mile for customers
- Four ways to provide excellent customer service over the phone and via email
- Three techniques to transform challenges into cheers
- How to read body language and understand verbal cues
- Four ways to handle problematic customers with care
- Six exercises to deal with the most common objections
- How to take responsibility for error and recover from it
The techniques presented are tailored to fit the unique needs of your Chicago company. We look at your industry and the individual selling situation of your customer service representatives.
We work from the point of view of your company, as if we are also members of your team. The customer service training seminars also use methods used by your top performers.
Work with us to develop the potential of your Chicago customer service team. With customer service training, your team will build the skills and techniques necessary to become top performers.
Our customer service training workshops can be delivered at any location—Chicago, Oak Park, River Forest, Brookfield—or at our Chicago Training Center. To learn more about our programs, email or call us today at 1-888-973-5569.
- Role playing exercises reinforce the material and shape each customer service technique to fit your representatives individual personality and style.
- One-on-one customer service training consultations tailor the training to solutions that calm difficult customers quickly and satisfy customer needs.
- Limited class size to ensure individual atention.
- Real world customer service techniques for the New York marketplace.