Increase Sales for Your Chicago Business through Telemarketing Training
Telemarketing can be one of the most difficult sales methods to master. Without face-to-face contact, communication runs the risk of being diminished.
How can you learn effective communication over the phone? How can you build rapport with prospects with your voice and the way you relate?
Let us work with your Chicago telemarketing team to significantly increase sales.
In our telemarketing training workshops, you will learn how to succeed in telemarketing using special skills geared toward communication over the phone.
Our telemarketing workshops will:
- Give your sales team the tools they need to form career-long habits to close effectively
- Develop telemarketing-specific communication skills that build rapport and remove barriers between the prospect and salesperson
- Provide exercises to reinforce the material to make sure it “sticks”
- Show representatives how to overcome objections over the phone
- Develop vocal skills to produce a tone of voice that gives clarity, warmth, enthusiasm and sincerity
- Provide sales representatives with techniques to improve pace, volume and enunciation
- Give tips on how to focus on one product instead of many
- Provide exercises to ensure that at appropriate moments, the representative smiles when he or she talks
- Show representatives how to set goals that give real results
RADAR©: The Essential Telemarketing Training Technique
RADAR© is the cornerstone procedure presented in each of our telemarketing workshops. Through consistent implementation, your sales representatives will position themselves to succeed in closing sales and building a strong client base throughout Chicago and surrounding areas.
Our RADAR© program teaches your sales team how to speak conversationally to clients, listen thoroughly before answering, and subtly lead and allow a prospect to sell themselves on a product. Used on a consistent basis, the RADAR© method guarantees an increase in sales.
OUTLINE FOR THE RADAR© TECHNIQUE:
- PROGRAM INTRODUCTION
- DEFINITION OF RADAR- Rapport, Asking About Difficulties, Affirmations, and Results
- WHY THIS TECHNIQUE WORKS – Allows prospect to discuss needs and sell themselves on the product or service
- ESSENTIAL QUESTIONS- Questions that allow sales rep to lead and subtly direct prospect to a close
- LEADING THE PROSPECT TO CLOSE – Thinking from the point of view of the prospect and reinforcing product benefits, Noticing clues that will allow you to close more easily
- SUMMARY – Review of RADAR technique
Each company approaches telemarketing from its point of view. For this reason, no one training program is the same—each is company specific. We develop each program that fits your specific Chicago company, industry, and sales team.
Training for Success provides telemarketing training workshops throughout the Chicago area. We can set up a location of your choosing or present at our Chicago Training Center.
For more information on telemarketing training programs throughout Chicago and surrounding areas such as Oak Park, Brookfield, and River Forest, call us today at 1-888-973-5569 or email us at info@salestrainingchicago.com.
Our RADAR© telemarketing training will teach your staff to create an environment where the prospects sell themselves by realizing what they need, why they need it, and how you can provide it for them.
Each telemarketing training program is tailored to your company, your industry and your people. In addition, each sales training program incorporates the skills and tools utilized by your top achievers.
For Telemarketing Training Programs in Manhattan and Throughout NYC Call 1-888-973-5569 Today.
PROGRAM INTRODUCTION
- RADAR©DEFINED
- Building Rapport with Prospects
- Asking Prospects About Their Difficulties (Their True Needs)
- Affirming that you understand their needs and building credibility and trust
- Providing Prospects with Results (allowing a prospect to accept that they need a product)
- What Makes R.A.D.A.R.© Work
- Prospects have the chance to talk about what they like about the product
- Rather than assumptions, the conversation focuses on prospect needs
- Results and product benefits are more tangible
- ESSENTIAL QUESTIONS TO ASK THE PROSPECT
- Where you begin.
- How to lead the prospect to a close.
- How to connect the dots to create a complete picture
- Directing and leading a call instead of following
- Leading the call rather than following
- THE CLOSE MOVING TOWARDS THE CLOSE
- Review and emphasize benefits.
- Pick up on cues a prospect gives to show interest
- Your goal is to work with the prospect to reach his or her goal—see from the prospect's point of view
- PROGRAM REVIEW